Privacy Policy
Village Auto Service Privacy Policy
Effective Date: April 30, 2025
At Village Auto Service ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://www.villageautoservice.ca/), use our services, or interact with us. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, mailing address, and vehicle details when you book an appointment, request a quote, or contact us.
Non-Personal Information: Browser type, IP address, pages visited, and other usage data collected via cookies or similar technologies on our website.
Service-Related Information: Details about your vehicle, service history, and payment information when you use our auto repair or maintenance services.
2. How We Collect Information
We collect information:
Directly from you when you fill out forms, call us, email us, or visit our shop.
Automatically through website analytics tools (e.g., Google Analytics) and cookies.
From third-party service providers (e.g., payment processors or booking platforms).
3. How We Use Your Information
We use your information to:
Provide and manage auto repair and maintenance services.
Process payments and issue invoices.
Respond to inquiries, schedule appointments, or send service reminders.
Improve our website, services, and customer experience.
Comply with legal obligations or protect our business interests.
4. How We Share Your Information
We do not sell or rent your personal information. We may share your information:
With trusted service providers (e.g., payment processors, booking software) who assist us in operating our business, provided they protect your data.
When required by law, such as to comply with a court order or government request.
To protect our rights, safety, or property, or that of our customers.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience, analyze site usage, and improve functionality. You can manage cookie preferences through your browser settings, but disabling cookies may affect website performance.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You have the right to:
Access, correct, or delete your personal information (subject to legal requirements).
Opt out of marketing communications by contacting us or using the "unsubscribe" link in emails.
Disable cookies through your browser settings.
To exercise these rights, contact us at [insert email or phone number].
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies.
9. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Please review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Village Auto Service
116 Wilson St E, L9G 2B7, Ancaster
Email: info@villageautoservice.ca
Phone: (905) 648-1010
